Shipping policy
Shipping Policy
What Are the Delivery Times?
Delivery takes place in two stages:
Processing time: 1–2 business days
This includes order confirmation, preparation, quality checks, and packaging.
Shipping time: 5–12 business days
Shipping Options
We offer free standard shipping on all orders.
Warehouse Operating Hours & Processing Time
Our warehouse operates Monday to Friday, excluding public holidays.
The order processing cut-off time is 12:00 PM EST.
Orders placed after this time may begin processing on the next business day.
Address Changes
Address changes are only possible for a short period after your order has been confirmed.
If you need to update your shipping address, please contact our customer support team as soon as possible at:
Once an order has been processed or shipped, we may no longer be able to make changes to the delivery address.
Order Cancellations
Please note that once an order has been placed, it may not be possible to modify or cancel it before delivery.
All orders are processed quickly to help ensure timely delivery.
If you need help with an order, please contact us as soon as possible at:
Lost or Returned Packages
If your package is lost in transit or cannot be delivered due to a logistics issue, we will review the case and arrange a suitable solution.
Where applicable, we may send a replacement package at no additional cost.
Please contact our customer support team at:
Damaged or Incorrect Items
We’re very sorry if your item arrives damaged or if you receive the wrong product.
If this happens, please contact us at serabalmsupport@gmail.com with your order number and clear photos of the damaged or incorrect item.
In most cases, we will send a replacement package free of charge for the first reported issue.
If the replacement item also arrives damaged, we will review the case and may issue a full refund for the affected product.