Refund policy

Return & Refund Policy

At SeraBalm, we offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return:

  • Your item must be in the same condition that you received it: unused, unopened, with the protective seal intact, and in its original packaging.
  • For hygiene and safety reasons, we cannot accept returns if the product’s protective seal has been broken, opened, or tampered with.
  • You must provide a receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at serabalmsupport@gmail.com.

Once your return request has been approved, we will send you instructions on how and where to send your package.

Please note that items returned without first requesting a return will not be accepted.

For any questions regarding your return, you can contact us at serabalmsupport@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us immediately at serabalmsupport@gmail.com if your item is defective, damaged, or if you received the wrong product.

We will review the issue and do our best to resolve it as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Skincare products that have been opened or used
  • Products with a broken or altered protective seal
  • Gift cards
  • Products purchased as part of a special promotion or final sale offer

If you have questions about whether your item is eligible for return, please contact us at serabalmsupport@gmail.com.

Exchanges

We do not offer direct exchanges.

If you would like a different product, the fastest option is to return your item, if eligible, and place a new order for the product you would like.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at serabalmsupport@gmail.com.