Privacy policy
Privacy Policy
This Privacy Policy describes how SeraBalm collects, uses, and protects your personal information when you visit or make a purchase from our store.
Section 1 – Personal Information We Collect
When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you provide to us, such as your name, billing and shipping address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol address, commonly known as your IP address. This helps us learn about your browser, device, and operating system so we can improve your shopping experience.
Email marketing, where applicable: With your permission, we may send you emails about our store, new products, special offers, and other updates.
Section 2 – Consent
How do you obtain my consent?
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange a delivery, or return a purchase, we understand that you consent to our collecting and using that information for that specific purpose.
If we ask for your personal information for another reason, such as marketing, we will either ask for your express consent or give you the opportunity to decline.
How can I withdraw my consent?
If, after opting in, you change your mind, you may withdraw your consent for us to contact you, collect your information, or disclose your information at any time by contacting us at:
Section 3 – Disclosure
We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.
Section 4 – Shopify
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored on secure servers protected by a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, Shopify may store your payment card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard, known as PCI-DSS.
Your purchase transaction data is stored only for as long as necessary to complete your transaction. Once your transaction is complete, your purchase transaction information is deleted.
All direct payment gateways follow the standards set by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort by brands such as Visa, Mastercard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, you may also review Shopify’s Terms of Service or Privacy Policy.
Section 5 – Third-Party Services
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
We recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
Please note that some providers may be located in, or have facilities located in, a different jurisdiction than you or us. If you choose to proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction in which that provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.
Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your payment card information, the information is encrypted using secure socket layer technology, known as SSL, and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies
Below is a list of cookies that may be used by our store. We list them here so you can choose whether or not to allow them.
_session_id
A unique session identifier that allows Shopify to store information about your session, such as referrer and landing page.
_shopify_visit
No data is held. This cookie persists for 30 minutes from the last visit and is used by our website provider’s internal statistics tracker to record the number of visits.
_shopify_uniq
No data is held. This cookie expires at midnight, based on the visitor’s location, the following day. It calculates the number of visits to a store by a single customer.
cart
A unique identifier that persists for two weeks and stores information about the contents of your shopping cart.
_secure_session_id
A unique session identifier.
storefront_digest
A unique identifier. If the store has a password, this is used to determine whether the current visitor has access.
Section 7 – Age of Consent
By using this website, you confirm that you are at least the age of majority in your state, province, or region of residence.
You also confirm that you have given us your consent to allow any of your minor dependents to use this website.
Section 8 – Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately once they are posted on the website.
If we make material changes to this policy, we will update this page so you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue selling products to you.
Section 9 – SMS Marketing
We value your privacy and the information you agree to share in connection with our SMS marketing service.
We may use this information to send you SMS notifications related to your order, including abandoned checkout reminders, SMS marketing offers, transactional messages, and requests for feedback from us.
Our website may use cookies to keep track of the items you place in your cart, including when you abandon your checkout. This information may be used to determine when to send SMS cart reminder messages.
Questions and Contact Information
If you have any questions about this Privacy Policy or would like to contact us regarding your personal information, please email us at: