Contact information
Contact Information
Redefining customer care, one happy customer at a time.
Our customer support team is always happy to help with any questions you may have. We are available 6 days a week to make sure you receive helpful support as quickly as possible.
For quick assistance, you can find our contact details below.
General Inquiries
Email: serabalmsupport@gmail.com
Support Hours
Monday – Saturday: 8:00 AM – 8:00 PM EST
Average Response Time
We usually respond within 1–3 hours during our support hours.
Questions About Your Order or Delivery
If you have any questions about your order tracking, delivery, returns, refunds, or anything else, please contact us at:
Our team can help check the status of your order, provide tracking updates, and keep you informed about your package.
If you have any concerns with your order, we recommend contacting us directly first. Our support team can often resolve issues faster than banks or payment processors, helping save time and avoid unnecessary delays.